Page 145 - XL Axiata Integrated Anual Report 2020 ENG

2020 Integrated Annual Report
143
No. Date Agenda Dian Moh. Ad- Sis- lan bin warini Ahmad
Tajudin
Yessie D. Yo- setya
Ab- Allan hijit Bonke
David I Gede Budi Arcelus Darmay- Pra-
Nav- alekar
Oses usa manti- ka
25 Jun 2020 09.00- 10.00
1. Action Log Update 2. Post-Evaluation
Business Case:
IdexPro & Coupa 3. Double the
Productivity: Zero
Touch Ops
4. 75%SalesviaOwn
Channel by 2022 – The Plan
Yes
Yes
Yes
Yes
No longer served as BOD
Yes
Not yet serves as BOD
30 Jul 2020 09.00- 10.40
1. OE6.2.1 – Innovation (35% Sales via Own Channel in 2020)
2. ITNPSResults
3. OE6.2.2 – Double
the Productivity
Yes
No
Yes
Yes
No longer served as BOD
Yes
Not yet serves as BOD
5
6
7 27 Aug 1. 2020 2.
11.00- 12.00
NPS Update
OE6.1 – Innovation (35% Sales by Own Channel by 2020)
Yes
No
Yes
Yes
No longer served as BOD
Yes Not yet serves as
BOD
Not yet serves as BOD
Not yet serves as BOD
Not yet serves as BOD
Not yet serves as BOD
30 Sept 2020 14.00- 15.10
1. Action Log 2. Customer
Contact Center
Transformation • Assisted Digital
Care Channel Improvement of Maya
• Key Business Objective of Digital Transformation
3. SAP Update
• Where we are and
lesson learned 4. Businessbenefit
Streams Updates • Innovation - 35%
Sales via Own
Channel by 2020 • Trusted Digital
Provider
• Double the
Productivity (offline
update)
5. NPSUpdate(offline
update)
Yes
No
Yes
Yes
No longer served as BOD
Yes
Not yet serves as BOD
30 Oct 2020 09.00- 10.10
1. NPS Update
2. Innovation-35%
Sales via Own
Channel by 2020 3. Double the
Productivity 4. TrustedDigital
Provider
Yes
No
Yes
Yes
No longer served as BOC
No
Not yet serves as BOD
8
9
Not yet serves as BOD
Yes
(1/1) 100%
10 26 Nov 1. 2020
09.00- 2. 10.15 3.
Trusted Digital
Provider longer longer
No Yes
(5/7) (1/1) 71% 100%
SDP
IT NPS Update
served as BOC
(6/9) 67%
served as BOC
(3/3) 100%
Yes
No
Yes
Yes
No
MEETING PERCENTAGE
(9/10) 90%
(10/10) 100%
(9/10) 90%
IT Committee Duties Implementation in 2020
Throughout 2020, IT Committee has fulfilled all of its duties and responsibilities. Particularly, the committee has implemented the Operational Excellence programs in 2020, including but not limited to:
• Increase 75% sales through Own Channel in 2025.
• Increase 35% sales through Own Channel in 2025.
• Increase productivity through ESS & AI Ops.
• Become the most trusted digital provider with privacy and data governance.
• Monitoring of programs implementation periodically.
TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION
PT. XL AXIATA TBK