Page 146 - XL Axiata Integrated Anual Report 2020

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144
Laporan Tahunan Terintegrasi 2020
27 Aug 1. 2020 2. 11.00-
12.00
NPS Update
OE6.1 – Innovation (35% Sales by Own Channel by 2020)
sebagai Direksi
sebagai Direksi
TATA KELOLA PERUSAHAAN
No. Tanggal Agenda Dian Moh. Sis- Adlan bin
Yasie D. Ab- Yoset- hijit ya Nav- ale-
kar
Allan Bonke
David Arcelus Oses
I Gede Budi Darmay- Praman- usa tika
1. Action Log Update 2. IDEX pro, the XL
Modernized Channel
& Distribution
3. Get Better Plans
for Commercial Touchpoints: myXL, Axisnet, siDompul
4. Innovation(35% Sales via Own Channel in 2020)
5. Double the Productivity
6. Trusted Digital Provider
warini Ahmad Tajudin
28 May 2020 09.00- 10.00
Ya
Ya
Ya
Ya
Ya
25 Jun 2020 09.00- 10.00
1. Action Log Update 2. Post-Evaluation
Business Case:
IdexPro & Coupa 3. Double the
Productivity: Zero
Touch Ops
4. 75% Sales via Own
Channel by 2022 – The Plan
Ya
Ya
Ya
Ya
Ya
30 Jul 2020 09.00- 10.40
1. OE6.2.1 – Innovation (35% Sales via Own Channel in 2020)
2. IT NPS Results
3. OE6.2.2 – Double
the Productivity
Ya
Tidak
Ya
Ya
Ya
4
30 Sept 2020 14.00- 15.10
1. Action Log 2. Customer
Contact Center
Transformation • Assisted Digital
Care Channel Improvement of Maya
• Key Business Objective of Digital Transformation
3. SAP Update
• Where we are and
lesson learned 4. Business benefit
Streams Updates • Innovation - 35%
Sales via Own
Channel by 2020 • Trusted Digital
Provider
• Double the
Productivity (offline
update)
5. NPS Update (offline
update)
Ya
Tidak
Ya
Ya
Ya
PT. XL AXIATA TBK
TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION