Page 65 - XL Axiata Integrated Anual Report 2020 ENG

2020 Integrated Annual Report 63
Information
Technology
We ensure that our customers’ experience is uncompromised, and employees’ productivity can increase.
YESSIE D. YOSETYA
Director & Chief Information- Digital Officer
Despite COVID-19 and other challenges in 2020, XL Axiata stayed solid and successfully delivered outstanding results on its information technology infrastructure enhancement leading to a higher level of digitalization and operational excellence.
PERFORMANCE
HIGHLIGHTS
• Migration of all digital touchpoints to cloud-native apps to improve reliability, scalability, and better customer experience.
• Became the first telecommunications company in Southeast Asia to adopt the SAP S/4 HANA Cloud. This was part of the Company’s strategy to be a pioneer in the telco industry and a leader in digital transformation.
STRATEGIC OBJECTIVES
XL Axiata’s IT vision is to provide the best services to its subscribers and internal customers. To realize this vision, the Company has three strategy goals, namely digitized touchpoints, streamlined and automated internal business process, and solid data security and privacy. Moreover, the strategy is backed by digitalization and operational excellence pillars.
The strategies also take into account COVID-19 pandemic in 2020. During this time, the Company saw a significant increase in the demand for digitized process among both its internal and external customers. At the same time, the Company had to anticipate the increasingly widespread cases of cybercrime.
TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION PT. XL AXIATA TBK