Page 43 - XL Axiata Integrated Anual Report 2020 ENG

2020 Integrated Annual Report
41
Since COVID-19 hit Indonesia in early
2020, XL Axiata has continued to implement its Business Continuity Plan to ensure a seamless customer service transition. The Company has never ceased to innovate in its products and services to strengthen the business process and improve service quality.
Commercial
In responding to the pandemic, or any other challenges, we are fully committed to always be agile and adapt quicker than our competitors to meet our customers’ needs.
DAVID ARCELUS OSES
Director & Chief Commercial Officer
PERFORMANCE HIGHLIGHTS
TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION
PT. XL AXIATA TBK
Subscribers XL AXIATA (thousand)
Prepaid
53,509 46,474
2016 2017
Post paid
56,666 54,909
57,890
2018
2019 2020
45,941 533
52,806 703
53,885 1,024
55,600 1,066
56,740 1,150