Page 172 - XL Axiata Integrated Anual Report 2020 ENG

170
2020 Integrated Annual Report
CORPORATE GOVERNANCE
Whistleblowing
System
Submission of Violation Report
SPEAK UP is established as reporting system if someone discovers any suspected act or matter that breach the law or violates XL Axiata Code of Ethic.
SPEAK UP applies to all employees without exceptions and no limited to the Board of Commissioners, Board of Directors, Permanent Employees, Temporary Employees and Outsourcing Staffs from the third parties.
Protection for Whistleblowers
Company shall protect and maintain the secrecy of whistleblower, and ensure their safety from any possible threat resulting from the reports in which covering the following protection:
Identity of Reporter;
1. Confidentiality of report content;
2. Threat, intimidation or other threatening behaviour by the reported party.
Party That Handles Whistleblowing
Any XL employee who finds a misconduct or violation of laws, or Code of Ethic, such employee can make report through SPEAK UP channel. The reporting can be done b :
1. Web: https://wrs.expolink.co.uk/axiata
2. Phone 007 8030 114626 (toll free) or you can refer to the full list: http://www.expolink.co.uk/
whistleblowing-hotline/PDF/International-Freephone-listing.pdf
3. Mobile App:
• Download & install Expolink’s SpeakingUp app from Apple’s App Store or Google’s Play Store
• Enter AXIATA for company access code.
• Follow the instructions to raise concerns.
Once a concern is received via web, phone or mobile app, the reporter will receive a case number and password. Expolink will then route the concern to the Axiata Group’s Investigation Team, who will review the report and determine further action. If your report warrants an investigation, it will be conducted by an investigator either from Axiata, PT XL Axiata Tbk or externally appointed. If the investigation determined violation of laws or code of ethics, action will be taken against the violation according to XL Axiata Regulations and prevailing laws.
Whistleblowing Case and Follow Up In 2020
During 2020, there were six complaints received through whistleblowing channel (Speak Up Channel) or directly reported to the Investigation Unit. Out these six reports received all reports were classified as violations. The handling of the six violations have been done carefully, two of which have been completed, while four other reports are still in the process of further examination.
PT. XL AXIATA TBK TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION