Page 34 - XL Axiata Integrated Anual Report 2020 ENG

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2020 Integrated Annual Report
MANAGEMENT REPORTS
As many as 54,297 of these BTS units are 4G BTS. Base on coverage area, the Company’s 4G network served customers in 458 cities and regencies in almost all provinces in Indonesia.
Internally, we were transforming our business to better suit our goal of becoming a Converged Digital Player. We are proud to report that
the adoption of remote work and virtual team collaboration resulted in increased employee productivity. The shift in the way we work was performing relatively efficiently despite being carried out during the pandemic. It demonstrates our agility and proves that Operational Excellence continues to be part of our DNA as a company.
We identified several significant challenges during 2020. First of all, the economic and mobility challenges created by the pandemic lowered people’s purchasing power and limited movement. Second is market competition: We noted that
the market became aggressive, and all operators were putting much effort into customer acquisition and retention. Economic recovery may not go as fast as expected. Broadly speaking, we strove to minimize the negative impact of challenges we faced, while maintaining business continuity.
OPERATIONAL SUMMARY
Knowing the importance of human capital, at this time more than ever, our overall strategy is to maintain our reward competitiveness in the market, and to intensively build the leadership of our key talents. We also offer to our employees, who come from different generations, the flexibility to choose the personal development and learning paths that resonate the most with their interests. Additionally, in this critical time, we watch out for the safety of our employees first by following the government’s and health authorities’ advice to work from home and secondly by implementing health protocols in our operations. Nevertheless, we wanted to ensure that we took the apppropriate measures for continued optimum engagement and productivity levels. We also viewed this situation as providing momentum to explore digitalization opportunities in our work processes.
This was evident in our online training and development activities, where we benefitted from platforms such a LinkedIn Learning, Coursera, and e-LMS (Electronic Learning Management System). further support our employees during the pandemic,
we also developed a personal development program that addressed the needs of the mind, body, and soul. For the mind we put forward evidence-based health information, for the body we promoted the value of exercising, and for the soul we focused on mental health. In total, we organized 1,948 classes comprising 1,872 online self-learning classes and 75 in-class and webinar sessions, with a total of 2,352 unique participants.
All human capital initiatives contributed to building a work culture based on trust, agility, and adaptability. The pandemic has shown us that the ability to adapt, in any situation, is crucial for the survival of not only large corporations, but anyone – including individuals. We also always promote the values of integrity to our employees. In 2020, we made sure that all employees were trained on the Anti-Bribery and Anti-Corruption (ABAC) policies.
With respect to our good corporate governance (GCG), we are pleased to say that our digitalization efforts included the GCG system. Building upon previous years’ initiatives, such as the use of QR codes to access meeting materials and online registration systems for participants, in 2020 we managed to organize our first electronic General Meeting of Shareholders (GMS), or e-GMS. Here, XL Axiata again showed its pioneering spirit – in the Indonesia Stock Exchange we are the first publicly listed company to hold an e-GMS. We believe in the many values of the e-GMS in the long run, including strong protection of minority shareholders’ rights. Without geographical constraint, all shareholders can use their voting rights wherever they are.
Our e-GMS, held on 18 May 2020, approved the distribution of dividends from our profits in the 2019 financial year at 30% of the normalized profits. In numbers, this translated to a total of Rp213,024 billion equal to Rp20 per share. The Meeting also approved the appointment of Mr. David Arcelus
Oses as a new director, succeeding Mr. Alan Russell Bonke. Other changes to the composition of the Board of Directors occurred in the Extraordinary GMS on 27 October 2020; the Meeting approved the appointments of Mr. Budi Pramantika, who assumes the position previously held by Mr. Mohamed Adlan bin Ahmad Tajudin, and of Mr. I Gede Darmayusa as a new director. We are confident that these changes will bring XL Axiata to a new level of achievements in the future.
In terms of our social and environmental contributions, XL Axiata’s commitment to Indonesia is reflected in our goal “to Develop
To
PT. XL AXIATA TBK TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION