Page 3 - XL Axiata Integrated Anual Report 2020 ENG

2020 Integrated Annual Report 1
Transform Faster
to Emerge Stronger Giving Back to the Nation
XL Axiata closed 2020 with positive growth performance. EBITDA and revenue grew
by 31% and 3%, respectively, and our customer share rose to 57.9 million people, while smartphone penetration hiked to 89%. We successfully met the target of our network development and we now operate more than 144,000 Base Trans-Receiver Stations (BTS), which include 54,297 4G BTS. We are proud to serve our customers in
458 cities and regencies across nearly all Indonesian provinces.
We achieved this positive result despite challenges from the COVID-19 pandemic and competition by focusing on executing our strategy as well as transforming our business through increased digitalization.
This year’s report theme, “Transform Faster to Emerge Stronger – Giving Back to the Nation”, aptly reflects
our work and the dynamics of 2020. Our achievements were accomplished in the middle of an extremely challenging situation on a historic scale that we have never seen before. In that crucial time, we chose to be optimistic despite the COVID-19 pandemic. Thanks to
our agility in adapting our way of work, from being in
the office to being in our homes, from physical to virtual interactions, we were able to maintain the execution of our business strategy and continuity of our operations delivering quality service to our customers whilst keeping our employees safe. We also intensified our social contribution activities as we realized how widespread and devastating the pandemic was becoming to many people. Among our contributions were free digital access for families working and doing school from home; direct donation of funds and personal protective equipment
to organizations in need as well as other forms of contribution.
The challenges that enveloped 2020 are not yet over. However, we believe that the coming year can be a better year, a year to grow and to build back better.
TRANSFORM FASTER TO EMERGE STRONGER – GIVING BACK TO THE NATION PT. XL AXIATA TBK