Page 27 - XL Axiata Integrated Anual Report 2020 ENG

2020 Integrated Annual Report
25
144,000 BTS towers
as of end of 2020
growth in market share to 19.6%, the number of customers to 57.9 million, and smartphone penetration to 89%.
The Company was awarded in the Asia’s Most Influential Companies and Top Community Care Companies in Asia categories at the 2020 Asia Corporate Excellence & Sustainability Awards (ACES) and received Honorable Mention
in the “Community and Industry Engagement” category at the 2020 Asia-Pacific WEPs Awards organized by UN Women Indonesia.
distribution model, advertising, and product offerings, as a way for the Company to address market preference and staying ahead of the competition with innovation as its DNA.
XL Axiata’s acumen in identifying strategies delivered satisfactory results. Infrastructure and service readiness—with a total of over 144,000 BTS towers as of end of 2020—resulted in growth in market share to 19.6%,
the number of customers to 57.9 million, and smartphone penetration to 89%. Blended ARPU also increased to Rp36,000 compared to
the same period last year.
These figures are reflected
in the Company’s financial performance. Service revenue grew by 6% to Rp24.13 trillion, EBITDA increased by 31% to Rp13.06 trillion, and normalized net income after tax was recorded at Rp679 billion. Overall, the Company had a sound balance sheet. In terms of liquidity, the Company currently has no loans denominated in USD and 67% of loans, bonds and sukuk have floating interest rates.
Besides operational and financial performance,
the Company’s social and environmental contributions also deserve to be mentioned. In collaboration with other entities, the Company responded to the health
crisis by donating personal protective equipment (PPE) to medical workers, donating funds to informal sector workers, and donating staple food packages. The Company supported the National Disaster Management body sending SMS blast containing essential health information,
and providing its subscribers free access to official crisis response website and hotline. Moreover, as employees and students are now based at home, the Company donated 2GB of data per day to keep them connected. At the same time, the Company continued its community empowerment initiatives, such as the annual XL Future Leaders program and the Sisternet program.
As a result, the Company was awarded in the Asia’s Most Influential Companies and Top Community Care Companies
in Asia categories at the 2020 Asia Corporate Excellence & Sustainability Awards (ACES) and received Honorable Mention in the “Community and Industry Engagement” category at the 2020 Asia-Pacific WEPs Awards organized by UN Women Indonesia.
Business Prospects
Based on current developments, we believe
that the telecommunications industry, and particularly the Company, have ample room for growth. Geographically, areas outside of Java offer significant potential. A 2020 survey conducted by the Indonesian Internet Service Providers Association (APJII) showed that 55% of internet users are concentrated in
Java. It indicates potential opportunities for the Company to expand in other regions, maintain a solid performance, and remain the Strong #2 operator in Indonesia.
With the internet becoming a primary need, innovations in service to attract and retain customers will be increasingly important. We believe that the
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PT. XL AXIATA TBK